Hockey Pool Log-In


FAQ's (Frequently Asked Questions)

A. Creating a Hockey Pool

  1. How do I create a hockey pool?
  2. Is the hockey pool manager free?
  3. Why do I supply 2 passwords?
  4. Do I want to do a Straight Pool or Draft Pool?
  5. Can I customize my pool's start and end dates?
  6. What is considered a full "Season"?
  7. How many teams can be in my pool?
  8. How many NHL Players per team can I have in my pool?
  9. Can I assign a different system to different positions including goalies?
  10. Does my pool support Enforcers or Goons?
  11. Can I make trades?
  12. What is the difference between a Replacement Trade and a Split Trade?
  13. How many trade dates can I have in my pool?
  14. What is a Bias Rule?
  15. How do I set up a pool that has more than 1,000 pool teams?

B. Pool Management

  1. After I've created my pool how do I edit my pool settings?
  2. How do I edit my pool team?
  3. How do I print off pool reports?
  4. How do I view my pools stats?
  5. How often do the stats update?
  6. Can I change my pool settings on the fly?
  7. How do I enable Enforcers?
  8. How do I enable the Bias Rule?

C. Administrative

  1. Why do I need to supply my email address?
  2. After I've created my pool now how do I login?
  3. I've lost my password, how do I retrieve it?
  4. As the administrator I can log into my pool but why can't my fellow poolies log into the pool?
  5. Can I give out my administrator password for my pool?
  6. Will PickupHockey moderate pool disputes?

D. Troubleshooting

  1. How do I contact my pool administrator for my hockey pool?
  2. We receive an error message when general users try to log in to our pool saying that I must activate my pool. How do I activate my pool?
  3. Why didn't I receive my pool activation email?
  4. I have just setup up my pool. Why are the points are not showing up for the pool teams?
  5. I have just edited my pool settings and the points all went to zero, what's wrong?
  6. What do I do if I see an error in the stats or a problem with my pool?

Answers

A. Creating a Hockey Pool

  1. How do I create a hockey pool? You must first log out of any pool your are in. Then click on the "Create Pool" button in the left menu and you can begin.

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  2. Is the hockey pool manager free? Yes our hockey pool manager is 100% FREE! All of our enhanced features are included.

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  3. Why do I supply 2 passwords? The first password is for the administrator. Administrators have full privileges and can edit the pool. The second Pool password is for everyone else who just visit the hockey pool. They can only view the information and cannot edit the pool's details.

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  4. Do I want to do a Straight Pool or Draft Pool? PickupHockey.com offers 2 pool types. A Straight Pool - A basic hockey pool is one where any team can choose any NHL player regardless of whether that NHL player has been picked by another team. For example: if Bill's team chose Jaromir Jagr, then Jaromir Jagr CAN STILL be chosen by Ted's team as well as all of the other teams within your pool. Draft Pool - This is slightly different, in that, once an NHL player has been picked by one pool team, other pool teams can no longer select that NHL player. For example: if Bill's team chose Jaromir Jagr, Jaromir Jagr CANNOT be chosen by Ted's team nor any other team within your pool. Typically Draft style pools involve a little more organization and a gathering of pool people so the draft can be held. Note that the system does not offer an online drafting system.

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  5. Can I customize my pool's start and end dates? Yes you can. By default the pool runs from the first game of the season to the last game of the season however you can insert custom start and end dates if you prefer. So your pool can start and end whenever you like.

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  6. What is considered a full "Season"? A season is either the regular NHL Season or the Playoff Season. The regular season begins in October and ends in April. The Playoff season begins in April and ends in June.

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  7. How many teams can be in my pool? Our hockey pool manager suports up to 1,000 teams. If you require more than 1,000 teams, please contact support@pickuphockey.com and we will arrange a customized pool. Fee may apply.

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  8. How many NHL Players per team can I have in my pool? You can have up to 999 players per pool team.

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  9. Can I assign a different system to different positions including goalies? Yes you can! Just log in as the administrator and click on the "Edit Pool" button in the left menu. Then select "Edit Pool Details" from the top menu. Inside the Edit Pool Details you can select the positions and assign different values to their points. (Forwards, Defense, Goalies, Enforcers and Teams are the current options)

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  10. Does my pool support Enforcers or Goons? Yes it does. You can assign a completely different point structure to enforcers. You can give them points based on penalty minutes, goals assists etc. It's entirely up to you.

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  11. Can I make trades? You can make replacement trades or split trades.

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  12. What is the difference between a Replacement Trade and a Split Trade? Replacement Trades is the standard trades function. What this means is that when you trade a player for a new player you are also trading all of his points in return for the new players points. You simply trade a player away and his points get traded with him. You then acquire all the points of the new player from the start of your pool. This is the default trade setting. In a Split Trade your team will keep the points of the traded player up to the trade deadline and then begin acquiring the points of the newly acquired player after the trade deadline. Multiple splits are available too. So you could trade Player A at the first trade date and then trade him for Player B at the next trade date and then trade B for Player C and so on. The system will track all the trade dates and the points accordingly. You will be able to continuously view the points that each player has gotten your team up to the point they were traded.

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  13. How many trade dates can I have in my pool? Unlimited!

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  14. What is a Bias Rule? The Bias Rule is commonly used to take the "luck" out of a hockey pool. Here you can select how many NHL players to count or ignore in the pool's point count. This can be done on the over all pool roster as well as positionally. There are lots of options check them out!

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  15. How do I set up a pool that has more than 1,000 pool teams? Please email support@pickuphockey.com and we will arrange a customized pool. Fee may apply.

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B. Pool Management

  1. After I've created my pool how do I edit my pool settings? Just log in as the administrator and click on the "Edit Pool" button in the left menu. From there choose from the menu at the top what you want to do: 1) Edit Your Pool ID, 2) Edit Your Pool Details, or 3) Manage Pool Teams, or 4) Manage Pool Team Rosters.

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  2. How do I edit my pool team? Only Pool Administrators can edit the pool teams. Just log in as the administrator and click on the "Edit Pool" button in the left menu. Then select "Edit Pool Teams" from the top menu. In there you can add, edit and delete pool teams. Click on the pool team name to add, edit or delete players from that team.

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  3. How do I add rosters to my pool teams? Only Pool Administrators can add rosters to pool teams. Just log in as the administrator and click on the "Edit Pool" button in the left menu. Then select "Edit Pool Team Rosters" from the right menu. In there you can add, edit and delete NHL players from each pool team’s rosters. Click on the pool team name to add, edit or delete players from that team. Please note that if you are conducting a trade, be sure to use the trade function to swap players. Do not trade players using the Edit Pool Team Rosters function.

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  4. How do I print off pool reports? Just click on the "Pool Standings" link located in the menu on the left of the stats table on the "View Pool" page. Select your report criteria and click "print".

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  5. How do I view my pools stats? Just log in using either password (admin or general user) and go to the "View Pool" page. It shows all the stats for your pool. By default you land on the summary, more information can be found in the “man-games” tab.

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  6. How often do the stats update? The stats are updated daily at 1:00am PST/4:00 am EST.

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  7. Can I change my pool settings on the fly? Yes you can. Any changes you make to your pool settings or point structures will take effect after the pool updates the next day. Please note that the changes will be effective from the start of your pool and will be universal across all your pool teams.

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  8. How do I enable Enforcers? Just log in as the administrator and click on the "Edit Pool" button in the left menu. Then select "Edit Pool Details" from the right menu. Inside the Edit Pool Details you can go to the enforcers area and assign different values to their points.

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  9. How do I enable the Bias Rule? Just log in as the administrator and click on the "Edit Pool" button in the left menu. Then select "Edit Pool Details" from the top menu. Inside the Edit Pool Details you can go to the bias rule area and enable or disable it and assign different values to it.

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C. Administrative

  1. Why do I need to supply my email address? We value your privacy and the need for your email is NOT for spam. We will send you an activation email to confirm that the pool set up is legitimate. You must click on the link in this email to activate your pool. If you do not then no one else can view the pool. In addition if we receive support emails requesting changes to a pool we will use the email address as part of the verification process. Also in the rare case that we need to contact the administrators we can do so via email. Please ensure that your spam filters allow all communication from pickuphockey.com through. Please also double check your email address spelling.

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  2. After I've created my pool now how do I login? To log in just go to the "Hockey Pool Manager" section of the site and use the "Hockey Pool Login" login fields at the left side of the screen. Use your pool name and admin password if you would like to edit your pool and have everyone else use the general password.

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  3. I've lost my password, how do I retrieve it? In the "Hockey Pool Manager" section of the site underneath the hockey pool login fields is a text link that says "Forgotlogin?" Just click on that. You will be taken to a screen where you must supply your email address. If that email matches the one used in your pool ID then your pool login info will be mailed to that address. This is another reason it is so important to input your correct email address. Please note that it will send you one email with all the login info associated with that email address, so if you have 5 pools running it will send you all 5 logins.

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  4. As the administrator I can log into my pool but why can't my fellow poolies log into the pool? It is probably because you have not activated your pool yet. We will send you an activation email right after you set up your pool ID. You must click on the link in this email to activate the email. If you do not then no one else can view the pool. If you did not receive it just log into your pool and click “Edit Pool” in the left menu, on this page you can click to have the activation email resent. BE SURE TO ALLOW EMAILS FROM PICKUPHOCKEY.COM THROUGH YOUR SPAM FILTER (ADD US AS SAFE SENDERS PLEASE!) If you still do not receive it please email us at support@pickuphockey.com and we can activate it from this end.

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  5. Can I give out my administrator password for my pool? We highly recommend not doing so. Remember the system is set up so that the administrator of the pool edits everything in the pool. They are the keeper of the pool. We would recommend that you don't give out the admin password to your poolmates because they can accidentally mess up your pool settings or even worse...cheat. With that in mind we also recommend that the person selected to manage the pool is very trustworthy.

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  6. Will PickupHockey moderate pool disputes? PickupHockey.com WILL NOT moderate pool disputes. If you feel that your pool's administrator or others have cheated you must resolve it from within your pool group. PERIOD!

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D. Troubleshooting

  1. How do I contact my pool administrator for my hockey pool? After logging in, general users can contact their pool administrators by clicking on the "Email Your Pool Admin" button in the menu at the left of the Pool manager Page.

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  2. We receive an error message when general users try to log in to our pool saying that I must activate my pool. How do I activate my pool? We will send you an activation email immediately after you finish setting up your pool ID. You must click on the link in this email to activate your pool. If you do not then no one else can view the pool. If you do not activate your pool within 21 days of setting up your pool ID then the system will automatically remove the pool from the database. If you did not receive the pool activation just log into your pool and click “Edit Pool”, on this page you can click to have it resent. If you still do not receive it please email us at support@pickuphockey.com and we can activate it from this end.

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  3. Why didn't I receive my pool activation email? If you did not receive your pool activation email it is likely because you mistyped your email address in the Pool ID. Log in as the administrator and click on "Edit Pool" from the left menu. Then click on "Edit Pool ID" from the top menu. Please confirm that the email address is correct. If it is correct then it is possible that your firewall/email spam filters may have blocked the email. Please ensure that your email program is set to allow our emails through. To have your activation email re-sent log in as the administrator and click on "Edit Pool" from the left menu. Then click on "Edit Pool ID" from the right menu. On this page you will see the link to re-send the activation email. If all else fails, please contact support@pickuphockey.com and the pool will be activated within 24hrs.

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  4. I have just setup up my pool. Why are the points are not showing up for the pool teams? The PickupHockey.com pool system calculates stats once a day at APPROXIMATELY 1:00 am PST/4:00 am EST. Your pool will be tallied up at that time. So your stats will first appear on the day AFTER you set it up.

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  5. I have just edited my pool settings and the points all went to zero, what's wrong? Nothing is wrong. This is normal. It indicates that you have made a change to the pool details. When the system refreshes at 1:00am PST/4:00am EST then the points will reappear. Anytime you edit a team or the stats the points will zero out accordingly until the next refresh.

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  6. What do I do if I see an error in the stats or a problem with my pool? Please contact your Pool Commissioner (the person who organized your specific pool) and report the problem. They may have an explanation as to why the stats are like that (it may not be a problem at all as it may be the way the pool is set up) If they agree that there is a problem then the pool administrator should contact us at support@pickuphockey.com. Please discourage your general pool members from emailing as most cases it is a misunderstanding of how your pool is configured by your pool commissioner/administrator.

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