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Allow Anonymous Posting forum... Hockey Pools & Fantasy Hockey
 Pool activation email Allow Anonymous Users Reply to This Topic...
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Guest4534
( )

Posted - 04/07/2008 :  12:06:02  Reply with Quote
how long does it take to get the activation email?

The note says momentarily, but I have been waiting for about 30min. and clicked the resend link 4 times now.

Can anyone help, thanks

Guest9860
( )

Posted - 04/07/2008 :  12:08:04  Reply with Quote
i know me too, i cant activate the pool, so my friends cant get on the pool yet,
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hkalirah
PickupHockey Pro



382 Posts

Posted - 04/07/2008 :  13:47:18  Show Profile  Reply with Quote
I got mines fine, I'd suggest you check your junk mail folder, maybe it ended up in there?

Go Wings Go!
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admin
Forum Admin



Canada
2162 Posts

Posted - 04/07/2008 :  13:58:17  Show Profile  Reply with Quote
Your pool activation email is sent out immediately. If you did not get it, it is probably because of one of the following reasons:

1) You mistyped your email address - Please double check.
2) Your email box is full and it bouned back to us.
3) Your computer software, email program, internet service provider, or network administrator has blocked the email (Please change your settings so that our emails are allowed through, or contact the person in charge to add us to the safe list)

If you have not received your activation email please email support [at] pickuphockey.com and include your POOL NAME and ADMIN PASSWORD and we will be happy to activate it for you.

Cheers!
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butch33
Top Prospect



35 Posts

Posted - 04/10/2014 :  10:38:47  Show Profile  Reply with Quote
hello admin .

I've followed all the steps yet the activation email fails to arrive .(checked spam folder etc..)

I even went to website and clicked ''support'' to submit my pool login info to have it manually activated without any reply / response .

I even went as far as swith from my yahooo email to hotmail then gmail and none of those email addys were sent an activation email .


been using your service for a long time and had this problem a long time ago but it hasnt happened for at least 3-4 years .

thanks

only the good die young
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admin
Forum Admin



Canada
2162 Posts

Posted - 04/10/2014 :  13:09:20  Show Profile  Reply with Quote
You email will be responded too within 24 hours.
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butch33
Top Prospect



35 Posts

Posted - 04/12/2014 :  04:45:30  Show Profile  Reply with Quote
its been at least 3 days since I sent email to ''support'' with details of my playoff pool in order to have it manually activated.

must be a glitch ?
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admin
Forum Admin



Canada
2162 Posts

Posted - 04/13/2014 :  15:21:11  Show Profile  Reply with Quote
Hi Butch,

All emails received by support have been answered. It has either not been received or the replies are also being blocked on you end.

Best to give me your pool name here and I can see that it gets activated.

Cheers!
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